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Two things diagnose a failure: X-Request-ID on the response and code in the body. Log both on every call. When you contact support, include X-Request-ID and, when a request failed after dispatch, nito_operation_id from the body.
Branch on code, then read message and param for detail.

By Status

For 400/401/403, fix the request or credential. For 429/502/503, retry with backoff. If it persists, send support@trynito.ai the X-Request-ID, the code, the nito_operation_id if present, and the timestamp.